Don’t exclude times when people aren’t “supposed” to be working from metrics or the metrics will be skewed. Look for alternatives to ineffective accounting methods. Just because they are “the way things have always been done,” doesn’t mean they represent the only (or best) way to do them. Consider replacing Gantt charts with queues. Beware of individually named swimlanes. Simplify meeting tools whenever possible. Make kanban boards (and other presentation materials) visually appealing to engage viewers.