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Dennis Hennessy
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Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone, by Shep Hyken

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Every Moment of Truth, even if it is a Moment of Misery, is an opportunity to create a Moment of Magic.
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Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
by Shep Hyken
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