used to like to try to make a lot of small clever remarks in conversation, trying to be funny, sometimes in a cutting way,” he says. “Now I see how negatively those signals can impact the group. So I try to show that I’m listening. When they’re talking, I’m looking at their face, nodding, saying ‘What do you mean by that,’ ‘Could you tell me more about this,’ or asking their opinions about what we should do, drawing people out.”
