Thomas Hefke

51%
Flag icon
“I agree with you that [insert specific concepts and ideas we agree with], AND . . .” After “and,” add the additional information. In the same exchange, if we said, “I agree with you that [insert specific concepts and ideas you agree with], BUT . . . ,” that challenge puts people on the defensive. “And” is an offer to contribute. “But” is a denial and repudiation of what came before.
Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts
Rate this book
Clear rating
Open Preview