Enrico Bazzani

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You’ve called roadside assistance, twice, and both times (after long hold times) spoken with operators who’ve told you someone will arrive “as soon as they get there after responding to your call.” You decide to change the tire yourself, only to discover you have no jack. You’re soaked to the skin and cold. How does it feel? It likely feels like the worst moment of your life. You are likely bemoaning how unlucky you are, wondering why these things always happen to you. You are miserable and you can’t imagine feeling any other way.* That’s how it feels in the moment. But if the flat tire had ...more
Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts
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