I laid out my five expectations that first day and many times thereafter. Every new employee heard them, and I repeated them wherever I went in the organization: • I expected they would find joy in their work. They were part of an organization devoted to doing good, protecting the weak, rescuing the taken, and catching criminals. That was work with moral content. Doing it should be a source of great joy. • I expected they would treat all people with respect and dignity, without regard to position or station in life. • I expected they would protect the institution’s reservoir of trust and
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