Bob, a former marine, was a bit old-school as director, not given to what he saw as touchy-feely stuff. In the grueling days immediately after September 11, 2001, for example, his wife had prodded Bob to be sure his people were holding up under the stress. Early the next morning, or so I was told, he dutifully telephoned key members of his staff—whose offices were all within a ten-second walk of his—asking, “How’re you doing?” When each offered the perfunctory reply of “Fine, sir,” he replied, “Good,” and hung up.
