Grief and loss happen to everyone. We’ve all felt misunderstood during times of great pain. We’ve also stood by, helpless, in the face of other people’s pain. We’ve all fumbled for words, knowing no words can ever make things right. No one can win: grieving people feel misunderstood, and friends and family feel helpless and stupid in the face of grief. We know we need help, but we don’t really know what to ask for. Trying to help, we actually make it worse for people going through the worst time in their lives. Our best intentions come out garbled.