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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, by Joey Coleman

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In the last two years, venture capitalists have attached significantly higher valuations to companies with low customer churn rates (VC speak for losing customers).
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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
by Joey Coleman
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