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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, by Joey Coleman

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angry. If you do deliver (and the customer agrees), they will vacillate between happy and ecstatic that everything went as planned. In order for the relationship to advance, the customer must accomplish their original goal.
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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
by Joey Coleman
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