struck me that many journalists were inadvertently doing the exact opposite of what we were trying to accomplish in Puerto Rico. Whereas we wanted to build community consensus by highlighting the common ground, the media had an incentive to highlight the divisions. The more controversy they could report, the greater their Nielsen ratings and ad revenue. Moreover, whereas we wanted to help people from across the spectrum of opinions to come together, get along and understand each other better, media coverage inadvertently made people across the opinion spectrum upset at one another, fueling
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