Christopher Kokoski
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Exactly What to Say: The Magic Words for Influence and Impact, by Phil M. Jones

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Before you make your mind up, why don’t we just run through the details one more time so you can know what it is that you are saying no to?
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Exactly What to Say: The Magic Words for Influence and Impact
Exactly What to Say: The Magic Words for Influence and Impact
by Phil M. Jones
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