Ruby Receptionists has been named the number-one small company to work for in the US by Fortune magazine. When a new employee starts there, they are handed a “Smile File” and asked to write down every nice comment they receive from coworkers, clients, and their bosses. Why? Because people remember criticism far better than praise. It is an inexpensive approach we can apply in our personal lives to become more aware of the things that we do have, instead of focusing on what we don’t.
