More on this book
Kindle Notes & Highlights
By creating a template of how we should behave on the outside, they shape who we are on the inside. The manners we display are a visible manifestation of our sensitivity to others.
False confidence can lead to serious miscalculations. It’s also a form of self-indulgence; it masks insecurities with bravado and attention seeking, creating an addiction to being admired rather than a true understanding of the situation.
The failure to make a decision is a decision.
when you make the wrong call, it’s best to accept responsibility, do what it takes to fix things, and then move on.
Tolerance of another person’s viewpoint is the hallmark of a civil society.
When you work with people who are loyal, you know they’ll perform well because they have a sense of responsibility toward you and toward the enterprise—just as they know they can count on you for support and guidance in turn.
Don’t let anyone’s bad temper and unprofessionalism affect your own work performance: be the person you wish your boss would be in your dealings with others.
As former senator Daniel Patrick Moynihan once said, “We are all entitled to our own opinions, but we are not entitled to our own set of facts.”
