The most battle-tested, unimpeachable process is nothing unless it is accompanied by the character traits needed to make it stick. Humility is a huge part of the equation; it’s one of the cornerstones of the process—the only way I can make my team better is by acknowledging their limitations. They’re not the best in the world at everything, not even close. As a coach, it’s my job to continually look for weaknesses—for areas where we can be beat.