But it, too, has run into some of the problems we typically associate with traditional, more established companies. Why? Because over the course of its tremendous, and tremendously fast, growth, the company was built to a familiar blueprint. It lost some of the first principles of product thinking that made its initial success possible. Its launches of two new flagship products, Mailbox and Carousel, were, in Agarwal’s words, “disappointing. There wasn’t the massive scale we wanted and we ended up having to sunset them.” The reasons for these failures were familiar. Says Agarwal, “We did not
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