Metrics need not be complicated. Jeff Smith was hired into the role of CIO at IBM in 2014 to lead an agile transformation in the IT division. He says, “We used to measure too many damn things that did not have anything to do with the actual business value created.” Now they have a list of four: (1) how fast a team can get a new task done; (2) how many tasks a team can complete in the course of one regular work cycle (however long that is); (3) how long it takes for a task pulled out of the backlog lineup to get into production; and (4) how long a task has been sitting in the backlog, which
...more
