“It’s all done over email communications, so you can imagine that a lot of new Uber drivers really feel like they’re out there on their own. They have no interaction with other drivers, they have no interaction with passengers, they have no interaction with a physical person at the company themselves. They feel like they have to figure these things out for themselves. They don’t have coworkers that they can talk to, they don’t even have someone at the water cooler, because their car is their office. I think that’s the sense that you get, right from the onset, that Lyft does care.” Campbell
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