Overdo Thank-Yous: When you enter highly successful cultures, the number of thank-yous you hear seems slightly over the top. At the end of each basketball season, for example, Spurs coach Gregg Popovich takes each of his star players aside and thanks them for allowing him to coach them. Those are his exact words: Thank you for allowing me to coach you. It makes little logical sense—after all, both Popovich and the player are amply compensated, and it’s not like the player had a choice whether to be coached. But this kind of moment happens all the time in highly successful groups, because it
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