“We used to hire out our food service to a contractor,” said Ed Catmull, president and cofounder of Pixar (of whom we’ll hear more in Chapter 16). “We didn’t consider making food to be our core business. But when you hire it out, that food service company wants to make money, and the only way they can make money is to decrease the quality of the food or the service. They’re not bad or greedy people; it’s a structural problem. That’s why we decided to take it over ourselves and give our people high-quality food at a reasonable price. Now we have really good food and people stay here instead of
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