The answer, Edmondson discovered, lay in the patterns of real-time signals through which the team members were connected (or not) with the purpose of the work. These signals consisted of five basic types: 1. Framing: Successful teams conceptualized MICS as a learning experience that would benefit patients and the hospital. Unsuccessful teams conceptualized MICS as an add-on to existing practices. 2. Roles: Successful teams were explicitly told by the team leader why their individual and collective skills were important for the team’s success, and why it was important for them to perform as a
...more
