Matt Pfleger

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• Close physical proximity, often in circles • Profuse amounts of eye contact • Physical touch (handshakes, fist bumps, hugs) • Lots of short, energetic exchanges (no long speeches) • High levels of mixing; everyone talks to everyone • Few interruptions • Lots of questions • Intensive, active listening • Humor, laughter • Small, attentive courtesies (thank-yous, opening doors, etc.)
The Culture Code: The Secrets of Highly Successful Groups
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