The Culture Code: The Secrets of Highly Successful Groups

by Daniel Coyle

If you have negative news or feedback to give someone—even as small as a rejected item on an expense report—you are obligated to deliver that news face-to-face.

“There’s a tendency in our business, as in all businesses, to value the idea as opposed to the person or a team of people,” he says. “But that’s not accurate. Give a good idea to a mediocre team, and they’ll find a way to screw it up. Give a mediocre idea to a good team, and they’ll find a way to make it better. The goal needs to be to get the team right, get them moving in the right direction, and get them to see where they are making mistakes and where they are succeeding.”