Are we about appearing strong or about exploring the landscape together? Are we about winning interactions, or about learning together? “At those moments, people either dig in and become defensive and start justifying, and a lot of tension gets created,” Polzer says. “Or they say something like, ‘Hey, that’s interesting. Why don’t you agree? I might be wrong, and I’m curious and want to talk about it some more.’ What happens in that moment helps set the pattern for everything that follows.”
