WTF?: What's the Future and Why It's Up to Us

by Tim O'Reilly

But DevOps also brings higher reliability and better responsiveness to customers. Gene Kim characterizes what happens in a high-performance DevOps organization: “Instead of upstream Development groups causing chaos for those in the downstream work centers (e.g., QA, IT operations, and Infosec), Development is spending twenty percent of its time helping ensure that work flows smoothly through the entire value stream, speeding up automated tests, improving deployment infrastructure, and ensuring that all applications create useful production telemetry.” He echoes the theme that it isn’t just a technical but an organizational practice: “Everyone in the value stream shares a culture that not only values each other’s time and contributions but also relentlessly injects pressure into the system of work to enable organizational learning and improvement.”