Work is done by small teams. (Amazon famously describes these as “two-pizza teams,” that is, teams small enough to be fed by two pizzas.) These teams work independently, starting with a high-level description of what they are trying to accomplish. Any project at Amazon is designed via a “working backwards” process. That is, the company, famous for its focus on the customer, starts with a press release that describes what the finished product does and why. (If it’s an internal-only service or product, the “customer” might be another internal team.) Then they write a “Frequently Asked Questions”
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