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When you feel people getting angry at you, empathize with them before you react to the anger. This will take great control on your part, but it will help bring peace and equanimity to a situation. Try to see the cause of their emotion. Are they hurt by something you said? Perhaps they are just having a bad day. Whatever it is, first put yourself in their shoes and then respond to them. Make the connection. Engage in peace.
The Lost Art of Good Conversation: A Mindful Way to Connect with Others and Enrich Everyday Life
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