Wally Bock

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subdued. Charisma was not some universal, repeatable, or even easily recognizable quality in a person. There was no “correct” set of mannerisms that increased one’s odds of making a favorable impression. The most effective communicators had styles that were as distinct as their fingerprints. “Judges can identify whether a person is being warm or not,” the researchers wrote, “although they might not be able to isolate the specific cues driving those perceptions.”
The Captain Class: A New Theory of Leadership
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