The premise of DEAR MAN is that you need to set the stage and lay out what happened (Describe the facts) and allow others to get a sense of your experience (Express how you feel). Next, we tell them what we hope for (Assert) and link that to something that matters to them (Reinforce). Your delivery is Mindful, so you don’t get distracted with a whole list of grievances or lose sight of what you’re asking for, nor do you dilute your request with unnecessary apologies (Act confident). Finally, you might need to Negotiate (e.g., if Kate’s friend were to ask to reschedule, she could give her more
...more
