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But increasingly, instead of charging the users, they give them away for free to maximize demand. That way, they make more money on merchant fees on the other half of the two-sided market. By lowering the annual fees and other user charges on their cards, credit card issuers can not only increase the market share of the cards, but also increase the attractiveness of their networks to merchants, as well as the associated processing fees. If giving away
Machine, Platform, Crowd: Harnessing Our Digital Future
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