But by the 1980s, sales of classic brand-name goods like Tide, Levi’s, and Marlboro had begun to falter. The problem seemed to be that the market was flooded with nearly identical products and, with the economy in recession, many were making decisions based on price, not brand name. The old tricks—billboards, TV ads—didn’t seem to be working anymore; it was as if consumers had built up some sort of resistance. (Or, as ad executive David Lubars memorably put it, consumers “are like roaches—you spray them and spray them and they get immune after a while.”)

