Horror for Newbies

Van Gonzalez
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, by Jeff Toister

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Comprehensive and ongoing customer service training is a common characteristic among companies with strong service cultures.
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
by Jeff Toister
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