Van Gonzalez

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The company makes a concerted effort to seek input from crewmembers on managing the business. Executive leaders visit JetBlue locations every quarter to discuss business updates with crewmembers in person, and the company conducts both annual and monthly engagement surveys to solicit crewmember feedback on the quality of their working experience.
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
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