Now watch what happens to the punctuation when Bill Peterson phrases those declaratives as questions: “Hi, my name is Bill Peterson? Calling from Acme Travel Company? In Beverly Hills, California? How are you today?” By phrasing each of these three statements as questions, back to back, you infer what’s called a microagreement, and the additional words Mr. Smith hears are: “Right? Right? You’ve heard of us, right?”
