Jonathan

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We call good problems to have “success disasters,” and we are delighted when they occur. When you have a responsive team and are confident in your skills, then mistakes and failures are golden opportunities to discover flaws in your process, build trust with your customers, and learn what they want and need with ever-increasing precision. Success disasters are not judgments — they are incentives to continue pursuing greater achievements.
Lovability: How to Build a Business That People Love and Be Happy Doing It
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