Tom Peters, author of In Search of Excellence, and perhaps the nation’s top management consultant, speaks of “an almost spooky similarity of language” among the managers of America’s most successful companies. To a man and a woman, they stress the value of a positive attitude and the effectiveness of praise and other forms of positive feedback. “The most successful managers,” Peters told me, “are those who are unwilling to tolerate the negative stuff.” Peters cites one study’s findings that very successful people had had “an obnoxiously high level of praise piled on them in childhood—praise to
...more
This highlight has been truncated due to consecutive passage length restrictions.
