KEY CONCEPTS AND TAKEAWAYS: CHAPTER 10 Delusional people: People who have no idea how their behavior impacts those around them. How to deal with the three types of delusional people The Lost Cause: They cling to their delusions; it is futile to challenge their self-views. Tool: Compassion without judgment Tool: Floating feet-first The “Aware Don’t Care”: They see their behavior clearly, but not its negative impact. Tool: The laugh track Tool: State our needs The Nudgeable: They want to change, but don’t know what they need to change. Tool: Confront with compassion
