When we learn something critical and surprising, we can work to change, like Steve; to reframe the feedback, like Florence; or to embrace it and be open about it, like Levi. When we learn something critical and confirming—that is, something that reinforces our prior insecurities or vulnerabilities—we can use self-affirmation to channel it productively and work to minimize the impact of that weakness on our careers and our lives. With positive and surprising feedback, we can acknowledge and further invest in our newfound strengths, like Tom. And finally, as we saw with Kelsey, positive and
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