It had been a long afternoon. All that was left was to agree on the plan to keep the process going—something I call Accountability Conversations. The team decided to circle back monthly and devote 30 or so minutes to a discussion: each person would provide an update on what they were doing to make good on their commitment. Then, they’d ask the team for their feedback, support, or anything else that would help them stay on the path toward improvement. But Accountability Conversations, the team astutely realized, weren’t an excuse to sit on feedback for days or weeks. So they also agreed to
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