Insight: Why We Are Less Self-Aware Than We Think—and What to Do About It

by Tasha Eurich

KEY CONCEPTS AND TAKEAWAYS: CHAPTER 7 The prism metaphor: Every time we get a new perspective on our behavior, it helps us see ourselves in a richer, more multidimensional way. The MUM effect: People prefer to withhold the truth when it comes to telling us how they see us. CEO Disease: The tendency for people in powerful positions to be less self-aware; when the overconfidence that results from past successes makes it challenging to hear feedback—and others reluctant to give The Ostrich Trinity: The excuses we make up to avoid getting feedback: I don’t need to ask for it; I shouldn’t ask for it; I don’t want to ask for it. Tools for eliciting candid feedback 360 feedback The RIGHT Feedback The right people: Loving critics The right questions: Specific, test a hypothesis about ourselves The right process: Observation period, conversations, follow-up The Dinner of Truth