To successfully take others’ perspectives in highly charged situations, Weissbourd advises, we should start by “zooming in” on our perspective to better understand it. So I zoomed in: I’m hungry, tired, and furious at the airline for its mechanical ineptitude. Next, we should “zoom out” and consider the perspective of the other person. When I imagined what Bob was experiencing, I thought, Poor Bob. I wonder what his day has been like.
