there are Three Building Blocks that must be in place for a leader to drive a self-aware team. First, if the team doesn’t have a leader who models the way, the process will be seen as insincere or even dangerous. Second, if there isn’t the psychological safety to tell the truth, the chance of candid feedback is almost zero. But even with all this in place, you also need an ongoing process—not unlike Mulally’s BPR—to ensure that the exchange of feedback isn’t just a one-time thing but rather is built into the team’s culture.
