By the time a company is into Phase Two of transformation, it will have two major sources of information to draw upon. This is the payoff for letting teams fail and succeed. The first source consists of all the exceptions that had to be made for a team to kick off its project: compliance, hiring, approvals, etc., many of which we touched upon in Chapter 6. What were the biggest issues the teams faced? The variety of problems tends to be far-reaching, but the message among them is clear: What was done ad hoc and by decree in the early stages must now be systematized. The other source is the
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