They remained focused on co-located, cross-functional teams and “short sprints of exposing functionality to the users,” he says. “We would take off-the-shelf functionality and go directly into testing mode.” This was a complete reversal from the old method. Now the onus was on the customers—GE’s internal customers—to show the team why something didn’t work well for them. “That was sort of the key to it,” says Richards. “We’d assume that the enterprise software we’re deploying works…then we will only fix or configure those things that caused us a compliance problem or caused massive
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