It was an exciting, if exhausting, time. It was also an experiment—an MVP for training, if you will. Because the team had to put together a plan so quickly and implement it in just a few months, there was no time to spend perfecting the program. The typical way to approach this at a large corporation, of course, would be to build out a huge briefing book, hire lots of facilitators, and roll it out slowly. Instead, the first training session happened mere months after Immelt’s request. We ran the workshops during the day, then spent the nights integrating what we’d learned into the next
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