The excitement at making new connections with real customers and seeing the potential there ties in to another important leading indicator: team morale. Change is hard, but it can also be contagious. Enthusiasm for a new way of working can make a huge impression on other people. Often one exposure to a truly engaged team is enough to get people saying things like, “I want my whole team to work like that,” or even, “I wish my whole division thought and acted that way.” Morale is powerful.
