If these early efforts succeed, they will eventually have the power to tackle Phase Three: dealing with the deep systems of the corporation. Here, finally, it becomes possible to address the structures that cause people, again and again, to return to the old ways. For Dickerson and the government, that meant the establishment of the United States Digital Service and, later, the Technology Transformation Service. If we neglect them, any change will only be temporary. But if we attempt to touch these “third rails” too early, we’ll lack the power to overhaul them.
