The P&L leaders weren’t especially eager to make this commitment, but the president was unrelenting. So eventually each complied, committing a name, in black-and-white, to a whiteboard at the president’s insistence. The division president then dropped this bombshell: At the end of the quarter, he planned to meet individually with each and every person named on the whiteboard and ask them, “How are you being held accountable for success by your leaders? What kind of questions are they asking you in your reviews?” The key to these questions is that they don’t have any apparent right answers. In
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