Chesky has taken one big lesson away from the experience: he planned the next chapter of Airbnb’s business assuming it would face enemies. When the founders started Airbnb, they had no assumption that it would become so big or so polarizing and so detested. This time around, Chesky says he has been designing the new Trips business with that assumption baked in — and with “eyes wide open” to all possible consequences the business could have on neighborhoods and established players. “Having lived through eight years in homes, and all the protests and the criticisms, this is not going to be
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