Beyond Implementation: A Prescription for the Adoption of Healthcare Technology

by Heather A. Haugen

Our key premise: a myopic focus on the implementation project impedes the adoption and long-term sustainment of an EHR application.

“Implementation happens when the application is installed and live;

Implementation

Adoption is the continuous process of keeping users informed and engaged, providing innovative ways for them to become proficient in new tasks quickly, measuring changes in critical outcomes, and striving to sustain that level of performance long-term.

Adoption

“When decision-makers focus on just one event, a successful go-live, it is very easy to forego the processes that ensure adoption. Too many organizational leaders still believe that once the application goes live, users will embrace it.

Go-Live Myopia